Your Privacy
Privacy Policy.
Last updated: 11 August 2026
About this policy
This policy explains how Joy Mido collects, uses, stores, and protects personal information when you visit this website or submit an enquiry. We aim to process personal data fairly, lawfully, transparently, and only for clear purposes in line with Kenya's Data Protection Act, 2019.
Information we collect
When you use the enquiry form, we may collect your name, email address, phone or WhatsApp number, organization, role, requested service, event or launch date, decision timeline, estimated budget, expected audience size, and the details you provide about your opportunity.
The website may also process limited technical information needed for security and reliable operation. An irreversible hash derived from the submitting IP address is stored with an enquiry to support abuse prevention without retaining the plain IP address.
How we use your information
We use submitted information to review and respond to enquiries, understand project requirements, plan requested services, maintain appropriate business records, secure the website, prevent misuse, and comply with applicable legal obligations.
Legal basis
We process information you voluntarily submit to take steps at your request before entering into a contract, to communicate with you about a potential engagement, to pursue legitimate business and website-security interests, and where necessary to meet legal obligations.
Sharing and service providers
Information is accessible only to authorized people who need it to handle your enquiry or administer the website. It may be processed by service providers supporting website hosting, database storage, or email delivery under appropriate confidentiality and security arrangements. We do not sell your personal information.
Cookies and external services
The website uses a strictly necessary session cookie to support security features such as form protection. It does not currently use advertising or analytics cookies. Google Fonts is loaded to display the site's typography, and links to platforms such as LinkedIn, Instagram, TikTok, YouTube, Spotify, and Linktree take you to external services governed by their own privacy policies.
Retention and security
We retain enquiry information only for as long as reasonably necessary to respond, manage a potential or active business relationship, maintain required records, resolve disputes, and meet legal obligations. We use reasonable technical and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your rights
Subject to applicable law, you may ask to be informed about the use of your data, access it, correct inaccurate information, object to certain processing, request deletion of information that is no longer required, or ask for processing to be restricted. You may also raise a concern with Kenya's Office of the Data Protection Commissioner.
Contact
For a privacy question or request, email info@joymido.co.ke. We may need to verify your identity before completing a request.
Changes to this policy
We may update this policy when the website, our practices, or legal requirements change. The latest version will remain available on this page with its effective date.